Driver Privacy Policy

1. Introduction

Black Cab Limited trading as blackcab.com (“we”, “us”, “our”) is committed to protecting the privacy of our Transport Providers. This policy outlines how we collect, use, and safeguard your personal data when you use our services, in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

2. Data We Collect

We may collect and process some or all of the following personal data:

  • Contact Information: Name, email address, phone number and residential address.
  • Driver Profile & Licensing Information: Taxi driver licence, vehicle registration details, proof of insurance, and right-to-work documentation (where applicable).
  • Journey & Earnings Data: Pickup and drop-off locations, journey duration, fare amounts and any bonuses or incentives (where applicable).
  • Payment & Banking Information: Bank account details for settlement, payment transaction history.
  • Device & Usage Data: IP address, device type, app activity, and browser details.
  • Location Data: Real-time location data when using our app, to enable trip matching and navigation.
  • Customer Feedback & Ratings: Ratings and comments left by passengers.
  • Support & Communication Records: Any interactions with customer support or complaints.

3. How We Use Your Data

Your personal data is used to:

  • Provide Services: Facilitate journey requests and enable customer-driver matching.
  • Process Payments: Handle fare payments and driver earnings.
  • Ensure Compliance: Verify driver eligibility, licensing, and right to work.
  • Improve Services: Enhance user experience, monitor performance, and introduce new features.
  • Safety & Fraud Prevention: Monitor activity for fraudulent behaviour, disputes, and ensure safety.
  • Legal & Regulatory Compliance: Respond to legal requirements and regulatory requests.
  • Selling Data: We do not sell personal data to third-parties.

4. Data Sharing

We may share your data with:

  • Passengers: Basic driver details (such as name, vehicle registration number, and profile picture) for identification purposes.
  • Payment Providers: To process fare payments and driver settlements.
  • Legal & Regulatory Bodies: When required by law, such as Transport for London (TfL), HMRC or law enforcement.
  • Service Providers: IT support, cloud storage, or analytics providers assisting us in service delivery.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. This exclusion applies to every category listed above.

5. Data Retention

We retain driver data as long as necessary to:

  • Comply with legal, regulatory, and tax obligations (typically 7 years for financial records).
  • Resolve disputes and enforce our terms.
  • Maintain service integrity and fraud prevention measures.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (subject to legal retention requirements).
  • Restriction: Request limited processing under specific conditions.
  • Data Portability: Receive your data in a structured, commonly used format.
  • Object: Oppose processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at [email protected]

7. Data Security

We implement strict security measures to protect transport providers data, including encryption, access controls, and secure storage. However, no online service is entirely risk-free, and we encourage transport providers to take personal precautions to protect their accounts.

8. Cookies and Tracking Technologies

Our app and website use cookies and tracking technologies to enhance service performance, personalise content, and enable analytics. Transport providers can manage cookie preferences through browser settings.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page, and where appropriate, notified via email or in-app notifications. Please review this policy periodically for updates.

10. Contact Us

For questions regarding this privacy policy or your data rights, contact us at:

11. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

12. Third-Party Links

If our platform includes links to third-party websites or services, this privacy policy does not apply to them. We encourage transport providers to review those sites’ privacy policies separately.

13. International Data Transfers

If personal data is transferred outside the UK, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data in compliance with UK GDPR.

14. SMS Messaging

We send SMS text messages to the mobile number you provide, for one purpose only: a one-time passcode to sign in to your blackcab.com driver account.

How you opt in. You opt in on the blackcab.com sign-in screen in the driver app for iOS or Android. You enter your own mobile number to create or access your account. Directly above the Send code button, and before any message is sent, the screen displays:

By continuing, you agree that blackcab.com may send you a one-time passcode by SMS to the number above. One message per sign-in attempt. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

No message is sent unless you tap Send code.

What we send. Only one-time passcodes, for example:

Your blackcab.com verification code is 3456. Do not share this code. Reply STOP to opt out.

We do not send marketing or promotional text messages.

Message frequency. One message per sign-in attempt you initiate. There is no recurring or scheduled messaging.

Cost. Message and data rates may apply. blackcab.com does not charge you for these messages; your mobile operator's standard rates apply.

Opting out. Reply STOP to any message to stop receiving SMS from that number. You will receive one confirmation message and no further messages. Reply START to opt back in.

Help. Reply HELP to any message, or contact us at [email protected].

Carriers. Carriers are not liable for delayed or undelivered messages.

Your data. We collect your mobile number to send you sign-in passcodes and to operate your account. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.